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The Now, The New & The Next in Careers

Career Management Articles

Stay ahead of the curve with insights from our CTL Associates.

  • 12 Nov 2012 5:06 PM | Anonymous

    By Sharon Wiatt Jones

    Do you know more languages than you can count on a single hand? Do you read Wikipedia articles for fun in your spare time? We need outstanding people to help solve the following problem: How to organize ALL of the world's data.  

    Data Specialist, Factual. Do you dream in MapReduce? Can you imagine ways to predict the downfall of civilizations or the next American Idol winner from internet traffic? Can you herd yellow elephants to solve Big Data problems?

    Senior Big Data Developer, Dell. If you have a unique combination of language and computer science or mathematics skills, computational linguistics (sometimes called human language technology or natural language processing) may be the perfect degree—and career—for you.

    Newer and additional applications: Voice biometrics to authenticate identity and prevent fraud for financial services and healthcare industries. Reduction of noise distortion for terrorist surveillance, air traffic control, law enforcement, and emergency response. Clinical and biomedical natural language processing for patient records and question answering in diagnosis.

    In my last blog I listed ideal criteria for a master’s degree program: new and emerging occupations; positive job market outlook; good breadth and depth; interdisciplinary with focus on return on investment; experiential (internship, co-op, or capstone component).

    Interdisciplinary: Like most new and emerging careers, computational linguistics is interdisciplinary. Main Disciplines: Computer science + linguistics + cognitive science. Other Courses: psychology (cognitive psychology, psycholinguistics), anthropology, computer or electrical engineering, mathematics/statistics, human-computer interaction, neuroscience, philosophy, biomedicine.

    A few universities offer an undergraduate major in computational linguistics. Others offer a terminal master’s degree, a Ph.D., or graduate certificate. Preparation for jobs in industry and government tend to require a graduate degree, and here I will focus on the master’s level. Universities show wide variation in their admissions requirements and length of their master’s degrees in computational linguistics. The University of Washington offers a 12 month program and expects applicants to be fluent in programs such as Perl, C++or Java and to be familiar with Windows, Unix, Linux, or Macintosh. Other institutions’ comparable degrees are 18 or 24 months, some allowing one or two semesters for students to take a linguistics foundation or computer science and programming courses. Typical prerequisites tend to be a bachelor’s degree in linguistics, computer science, mathematics, or a related field; proficiency in a spoken language other than English; and coursework in statistics, probability, and programming. Some job titles for professionals with a computational linguistic background include: Translational technology specialist; Research linguist; Speech scientist; Embedded software engineer; Voice user interface designer; Search engine software development engineer; Natural Language Processing modeling research engineer; Scientific/computational linguist; Text analytics software tester; Knowledge management engineer.

    Location, Location, Location. To maximize your opportunities for internships and employment, give special consideration to universities located near technology hubs. In addition to Computational Linguistics, search for these degree programs: Language Technologies, Language and Cognition, Intelligent Information Systems, Machine Intelligence and Cognition. Silicon Valley: Stanford University, University of California-Berkeley, UCLA, Carnegie Mellon University's Silicon Valley Campus. Seattle (called the “Silicon Forest): University of Washington. New York City: The City University of New York. Washington, D.C.: Georgetown University, George Washington University.  Boston: Brandeis University.

    Compensation. Although salary surveys for emerging occupations are not easy to find, many positions requiring a graduate degree are cited online in the range of $88,000-120,000.

    Additional Information. Professional associations:  Association for Computational Linguists, Linguistic Society of America.   Job listings: Linguist List; Dice.com.

  • 30 Oct 2012 5:25 PM | Anonymous

    By George Dutch

    Thirty years ago, I got hooked on George Romero’s Dead movies, starting with Night of the Living Dead.  And I enjoyed the 2004 spoof Shaun of the Dead.  The sub-genre lives on through recent movies, such as Zombieland.  Some critics consider these Dead movies to be a fitting metaphor for our times—the idea that zombies return from the dead to eat the living! It is entertaining to see how this idea is channeled through the creative talents of regular folks, such as one of my clients who helps organize a local Zombie walk each year in October. Zombie walks recreate key scenes and ideas from zombie movies. For example, as the credits roll at the beginning of Shaun of the Dead, your eyes follow the camera panning right through scenes of regular people moving supermarket trolleys, working behind tills, waiting at the bus stop, or mindlessly listening to street music, all staring and acting zombie-like. At the end of the movie, when the zombies have taken over, the camera does the same thing again, underscoring the point that nothing has REALLY changed—zombies now and forever!

    Every time I see such scenes, I am reminded of clients who come to me in a state of calamity, including a local teacher who was desperate to find a better job fit. He said, “I come alive in summer. The rest of the year, I am dead, a walking zombie, going through the motions of life.” The living in these zombie movies are often characterized as people living in various states of limitation—making them easy targets for the Undead. Some are physically handicapped, others suffer from poverty, while others are stuck in institutions, or trapped in specific social settings, such as a mall or an amusement park. Others manage to escape a gruesome fate, but only for a short time, before their fears, beliefs, doubts or assumptions put them in the path of the flesh-eaters. In the end, they all fall victim to the insatiable appetites of zombies. Limitations are part of the reality we don’t like. How much easier life would be if we could remove the barriers to career advancement and shoot forward into success! In Zombieland, the main characters literally shoot their way through the barriers posed by the Undead.

    Many of us simply surrender to the circumstances in which we find ourselves. If zombies surround us, why fight them, it’s easier to join them. Today, the number one workplace disability is depression. Millions of workers in North America cope with job stress and dissatisfaction by popping pills that have zombie-like side effects. We can also react to negative situations with flight or fight. We might run from the zombies or beat them off…but then what? Being creatures of habit, it is too easy to backslide into our previous zombie-like existence—the exact point made in Shaun of the Dead. Paul Tillich, a 20th century philosopher, said “Courage is the affirmation of one’s essential nature.” When we have the courage to really live, we find joy, for as Tillich says, “Joy is the emotional expression of the courageous ‘YES’ to one’s own true being.” This takes courage in a world where choices have trade-offs. Making hard choices is the essence of the hero’s story in any movie, including the Dead ones. How do you start being less fearful? How do you keep from falling back in the same old decision patterns? In my experience, the only way out of the career trap is through it. It takes courage to honor the ambiguity that accompanies any transition process. We oscillate between hope and fear when we go from childhood to adolescence; from a student to a worker; from a single to a married person; from a childless adult to a parent–they all require some faith in the process of life.

    This is the choice: life or Zombieland. If you’re stuck in Zombieland, you need to break out. Now is the time to explore options with an emboldened heart and an open mind. The zombie movies remind us that our fears sometimes force us to retreat to what is familiar. We keep doing what we’ve always done. Habitual behavior creates a comfort zone. You may not enjoy your job duties but at least they are familiar. Better the zombie you know than the zombie you don’t know. Now is the time to rise up and smite that zombie on the nose. Choose life! Break out of Zombieland today!

  • 09 Oct 2012 5:34 PM | Anonymous

    By Joan Runnheim Olson

    Choosing a career is like putting together pieces of a puzzle. Rather than limiting your career choice on what is "traditional" for your gender, a thorough self-assessment helps to identify your skills, interests, personality style, and work values. A nontraditional career just may be a better fit for you, your students, or your clients. Taking the time for this self-discovery process is often an exciting and rewarding journey. 

    Self-Assessment Exercises. There is a plethora of tools to help individuals identify and explore different career options. Below I have listed a few that I recommend:

    Career Clusters (https://www.careertech.org/career-clusters). This interest inventory helps students navigate their way to greater success in college and career and is used in many schools throughout the country. The tool includes six broad career fields, 16 career clusters in each field, and 81 career pathways. A pathway is a group of related career specialties within the career cluster. With 36,729 possible careers in North America today, and over 284 academic majors, Career Clusters will help students identify a career that is a good fit for them. It also helps schools develop curriculum and instruction for students to transition successfully from secondary to post-secondary and to the world of work.

    Career Lift-Off (http://www.careerliftoff.com). This interest inventory is for both students thinking about a college major or mid-life career changers looking for a new career. This tool provides a foundation to explore jobs that fit you! This inventory is a stepping stone and is not a stand-alone tool. You will want to consider the other pieces of the puzzle as well.

    Values Card Sort (http://media.capella.edu/CourseMedia/CPLU1100_CPL5100/WorkValuesCardSort/workValues.html). This "card sort" exercise is designed to help you discover and prioritize the work and environmental factors or values that will contribute to a satisfying career. Career satisfaction is often affected by whether or not your work values are being met.

    Kiersey Temperament Sorter (http://www.keirsey.com/sorter/register.aspx). This assessment will identify your temperament or personality style and suggest career options that may be a good fit for your “style.” It doesn’t mean that you can’t be successful in a career that doesn’t show up on the list the assessment produces. Again, this is just one piece of the puzzle.

    O*NET (http://www.onetcenter.org/overview.html). This online tool allows students and workers to explore a range of career directions, based on their interests, work values, and abilities. Below is a snapshot of what O*NET can help assess: Skills (35 skills); Basic Skills (Mathematics, Writing, Reading Comprehension, etc.); Cross-Functional Skills  (Equipment Selection, Quality Control Analysis,  etc.); Generalized Work Activities — 41 general types of  job behaviors (Organizing, Planning and Prioritizing Work, Interacting with Computers, etc.) occurring on multiple jobs. Interests — Six occupational types that can be connected with a worker's personal interests to indicate which occupations would be most fulfilling. Work Styles — 16 work style characteristics that can connect what is important to a worker with occupations that reflect or develop those values, such as Initiative, Persistence, Cooperation, etc. Work Context — 57 physical and social factors that influence the nature of work, such as physical and structural work characteristics. Experience and Training — Five "Job Zones" that distinguish the levels of education and training connected to occupations.

    Informational Interviews.  Once you have identified some career options, the next step is conducting informational interviews to hear from folks working in a particular career. Ask questions such as: 1) What made you decide to pursue this career? 2) What do you like best about your career? 3) What type of educational background was required? 4) What do you like best/worst about your job? 5) What is the salary range for someone just entering this field? 6) What words of wisdom would you share with someone considering this field? 7) Do you know anyone else in your field that I could talk to? If any of the options are considered a nontraditional career, i.e., male or female dominated, a conversation with someone in a nontraditional career could shed some valuable insight into what it's like to work in that career and help you decide if it's right for you. Spending time on identifying your interests, skills, values, personality style, etc. can help you identify career options and then determine if they fit you based on the results of your different assessments.

  • 02 Oct 2012 5:46 PM | Anonymous
    By Sharon Wiatt Jones

    Are you looking for a way to qualify for “hot jobs” in a poor economy? Instead of aiming for a graduate or professional degree which personally interests you (folklore or film, anyone?) or impresses friends and family (M.D, MBA, J.D.), let’s consider more objective criteria:

    - New and emerging occupations

    - Positive job market outlook

    - Good return on investment

    - Breadth and depth; interdisciplinary with focus

    - Experiential (internship, co-op, or capstone component)

    The Occupational Information Network (U.S. Department of Labor/Employment and Training Administration), has prepared a list of emerging occupations by industry. Some of the career fields generally requiring a master’s degree are listed here:

    New and Emerging Occupations. Following is a list of industries, with sample occupations and related disciplines.

    "Green" Industry/Environmental Economist - Sustainable development, public finance, property rights, environmental risks, regulation.

    Industrial Ecologist - Economic development and environmental quality.

    Information Technology/User Experience Designer - Psychology, anthropology, architecture, sociology, computer science, graphic design, industrial design.

    Biotechnology/Molecular and Cellular Biologist - Biochemical or molecular problems in cell science, genetics, physiology, biophysics, and microbiology.

    Regulatory Affairs Manager  - Compliance with regulations and standard operating procedures.

    Finance/Financial Quantitative Analyst - Mathematical and statistical modeling, measurement, and research.

    Aerospace/Human Factors Engineer and Ergonomist - Psychology, engineering, industrial design, graphic design, statistics, operations research, anthropometry.

    Geospatial/Remote Sensing Scientist - Geographic information systems, imagery and statistical analysis.

    Energy/Brownfield Redevelopment Specialist - Quantitative risk assessment, sustainable regeneration, environmental restoration.

    Major Sources: O-Net Center (http://www.onetcenter.org/dl_files/NewEmergingList.pdf) and professional association websites. Advanced manufacturing, automotive, construction, health care, homeland security, nanotechnology, and transportation are among other industries cited by the U.S. Department of Labor.

    Professional Science Master’s (PSM) Degree:  Sometimes called the “new science MBA”, the professional science master’s (PSM) degree is worth exploring if you have a technical background. The innovative two-year degree was initiated 15 years ago by the Alfred P. Sloan Foundation after an employer survey revealed a shortage of technical professionals with business savvy. The PSM degree is interdisciplinary, often described as a hybrid: Science or mathematics + business + communications skills Specialized courses are another component of the PSM degree. Depending on career focus, the topics typically include: intellectual property law (patents, trademarks) and technology transfer; regulatory affairs management, leadership, team-building; production and quality control; project management; public policy. Third, the PSM includes experiential learning through an internship or capstone team project. Since initiation of the PSM, approximately 5,000 students have completed the degree in 291 programs offered by 126 colleges. Graduates have “extreme employability,” according to the National Professional Science Master’s Association. They also have a high acceptance rate at medical and dental schools.

    Universities Offering PSM Degrees:  Professional Science Master’s degrees prepare graduates for new and emerging occupations (http://www.sciencemasters.com). Examples of universities and their programs: North Carolina State University (Raleigh, NC) - Financial Mathematics, Geospatial Information Science and Technology. Keck Graduate Institute of Applied Life Science (Claremont, California) - Clinical and Regulatory Affairs, Pharmaceutical Discovery and Development. Rutgers, The State University of New Jersey/New Brunswick - IT Social Media Networking, Analytics/Discovery Informatics and Data Sciences, Biomedical Engineering, Biotechnology and Genomics, User Experience Design, Quality and Reliability Engineering. Rice University, Houston, Texas - Space Science.  University of Maryland/University College, Adelphi, MD - Biosecurity and Biodefense. University of Texas at El Paso - Computational Molecular Biology/Bioinformatics. Arizona State University, Phoenix, Arizona - Solar Energy Engineering & Commercialization. Indiana University of Pennsylvania, Indiana, Pennsylvania - Nano-science for Industrial Materials.

    Students generally do not receive scholarships or fellowships to fund the Professional Science Master’s degree. However, paid internships are often part of the programs.  A 2009 study by the National Professional Science Master's Association (NPSMA) found that the median annual salary of PSM respondents was $60,000 - $64,999. In addition, "Nearly 20% of PSM graduates report earning more than $90,000 per year." You may check outcomes of degree recipients by viewing university websites or contacting their graduate school departments.

    If you are seeking an advanced degree with a science, mathematics or technology foundation, consider the PSM degree. Advantages of a Professional Science Master's degree include preparation for new and emerging occupations with a positive job market outlook, interdisciplinary and targeted content, business skills, applied experience (such as an internship), and probable effective return on investment.  It may be the right match for you. If you have experience with a PSM program, please respond with your comments. Please share your questions about emerging careers and suggested future topics.

  • 13 Sep 2012 6:03 PM | Anonymous

    By Mark Bartz

    I make my living helping people land roles in medical sales. As such, I need to stay on top of industry news – and I actually have to read all of those sales books which make it to the best seller lists. And, no, I don’t read the abbreviated synopsis versions of the books (although I think those are very good, you still miss a lot from the real book).

    Right now I’m reading (or I should say re-reading) Spin Selling by Neil Rackham, Selling to the Very Important Top Officer by Anthony Parinello and Never Eat Alone by Keith Ferrazzi. Yes, I realize these books are somewhat classics by now and came out a few years ago – but better late than never when it comes to reading books. There is a common thread running through the fabric of all three books: people want genuine relationships. It’s in our DNA.

    The customer is ever more sophisticated and leery of sales closing techniques or superficial relationships with vendors based upon the immediate sale. Long-term relationships are where it’s at. Those are based on trust and integrity. Both are hard to come by. Both are built over years and can be lost in seconds.

    The take-away from these three books? Don’t laugh. It’s FROG. That is a great sales acronym which stands for: family, recreation, occupation and goals. Somewhere in the psyche of your customer one of those four elements most resonates. And before you can develop a genuine long-term relationship with your customer, you need to touch on that element and keep track of it in your CRM. Then stand back and listen carefully as your customer speaks to you from their heart. Now you have a customer and a genuine relationship.

  • 02 Sep 2012 6:07 PM | Anonymous

    By Sharon Wiatt Jones

    If you are confident, imaginative, multi-talented, adaptable, and want to make an impact, consider an adventurous step into a little-known and rapidly evolving occupation. To introduce my first-time blog readers to new and emerging occupations, I’ll use the lens of one job—infographic designer. 

    JPL Infographics, which supports NASA, announces that it is inviting space aficionados and graphic wizards to take on a visual challenge by grabbing NASA data and transforming them into a scientific work of art.

    According to the U.S. Bureau of Labor Statistics, new occupations are not included in a current occupational classification. Emerging occupations are recognized by the government—in small numbers—and show a pattern of growth. Typical signs of an emerging occupation: practitioners start a new professional association; colleges begin to offer continuing education programs or elective courses; and national publications write articles about the phenomenon.  


    The perfect applicant is so rare and difficult to identify that employers are flexible about job requirements. Related academic degree or training programs are not available. They tend to be interdisciplinary and few people have the necessary combination of skills. Low public awareness narrows the applicant pool, even among those with the right skills. Professional associations and industry groups have not yet been organized, so employers and job seekers cannot find each other easily through job postings or networking.


    If you have an unusual mix of skills—analytical, graphic design, quantitative—you may want to consider a career as an infographic designer. Depending on industry and area of specialization, similar titles include visual artist, business/infographic analyst, graphic journalist and information engineer. Small organizations tend to be early adopters of trends, often providing a niche service or emerging technology before it becomes common.  Infographic designers are recruited in a wide range of industries, such as communications (news media, marketing, advertising), financial, law, consulting, federal government, and engineering. Those in occupations with skills similar to infographic designers often come from the fields of journalism, advertising, public relations, marketing, graphic design, web technology, and data analysis.


    The Washington Post seeks a news designer to “create advanced storytelling” in a studio-like digital design team. The Boston Globe advertises for a graphics journalist. Vanguard, an investment management company, recruits a data visualization-information graphics designer who “applies logic and research to design decisions.” Insurance broker Aon needs a business/infographic analyst. Infographics, Inc., which provides litigation support graphics, lists an opening for “a designer who finds everything interesting – from technology to science to finance – and smart enough to learn on every project.” Deloitte Consulting currently looks for a senior infographic designer, and Booz Allen an interactive media software developer.


    Artistic/Design: Graphic design, usability/interface design, web design, illustration, animation, photojournalism. Computer: Adobe Creative Suite (especially Photoshop, Illustrator, InDesign, Dreamweaver, Flash, Fireworks; literacy in Macintosh and PC platforms. Often preferred: Visio, HTML5, XML, JQuery, JavaScript, CSS; QuarkXPress. Pluses for some jobs: GIS, motion graphics, 3D graphics, and presentation software. Communication: Journalism, technical writing, editing, business writing; familiarity with online social media. Analytical: Business intelligence, marketing research, search engine optimization (SEO), quantitative skills. Education: BA/BFA in art, graphic design, graphic communications, journalism. Consulting, financial, and engineering firms: a bachelor’s or advanced degree often preferred in business, finance, economics, statistics, science, technology or human-computer interaction. Entrants to a new or emerging occupation have several advantages.  On the other hand, the process may not easy.  Only those in a closely related field are likely to learn about these jobs. Applicants typically find it difficult to develop marketable skills, limited to self-study (e.g. online tutorials, videos, and publications). Employees in a job requiring similar skills may have access to on-the-job training. Full-time, regular job opportunities are often in short supply until the occupation is more established.

    Are you confident, multi-talented, and adaptable enough to consider joining a new or emerging occupation? See previous and future blog entries for ideas. Here are some resources to learn more about infographic design. Websites: http://www.jpl.nasa.gov/infographicshttp://www.coolinfographics.com; http://www.styleandflow.comhttp://infographicworld.com.  Associations:  Society for News Design; American Institute of Graphic Arts (http://www.aiga.org).

  • 27 Aug 2012 6:11 PM | Anonymous

    By Joan Runnheim Olson

    Only 12 percent of the professionals in engineering are women. In other male-dominated fields, such as science and information technology, women comprise less than 25 percent of the workforce in those fields. When women are the minority in a field, what steps can they take to succeed?

    In an article published in the Huffington Post, "Women in Technology: Let's Close the Gap," author Peggy Johnson shares lessons she has learned which may be helpful to young women in a technical career: Get out of your comfort zone. Be willing to try new things and don't turn down an opportunity to take on more. Be yourself and trust in your strengths. Don't try to be something you are not. Leverage your strengths which for women often include collaboration, teamwork, and relationship building. Keep your priorities balanced. While it's easy to try and be superwoman, it's important to consider all aspects of your life, e.g., family, friends, work, health, etc. Some days you may need to work 12 hours, and other times you may need to leave work early to watch your child play sports. 

    I would also add the following tips to help women succeed: Join a professional industry-related association. Consider volunteering to serve in a leadership capacity to increase your visibility, learn new skills, and become more marketable. Seek out a mentor or sponsor. Learn from someone who has blazed the trail before you. Participate in company events, such as golf outings and company-sponsored volunteer opportunities. This will help increase your visibility within the company and demonstrate you are a team player.

    While working in a male-dominated career can be challenging, it can also be very rewarding. Try the above strategies to set yourself up for success.

  • 14 Aug 2012 6:15 PM | Anonymous

    By Lisa Raufman

    Resonance: The Essence of Co-Creating and Conscious Evolution, edited by Barbara Marx Hubbard, is being sold on Amazon and sounds useful for those of you who want to break out of the current stuck position you might be in and create new possibilities around you. A Co-Creative Community, definition from http://co-creativecommunity.net/: “Resonance is a state of inner connection with the essential self, which opens to spirit and flows through the heart to create an interconnection with others. In practice, resonance is a vibrational energy in which our preconceptions are set aside so that truth is heard and spoken with love and compassion.  It is the foundation for co-creation and conscious evolution.”

    Most of my blogs are about resources you can use to find your career options and expand your career life.  This resource is actually more about reaching out to your spirit and helping you to connect with like-minded people so that you can expand your "life career." One other similar resource can be found at http://noetic.org which is the Institute for Noetic Sciences in Northern California which has retreats and seminars on topics related to spirituality and your place in the Universe.  The Institute of Noetic Sciences™, founded in 1973 by Apollo 14 astronaut Edgar Mitchell, is nonprofit research, education, and membership organization whose mission is supporting individual and collective transformation through consciousness research, educational outreach, and engaging a global learning community in the realization of our human potential. “Noetic” comes from the Greek word nous, which means “intuitive mind” or “inner knowing.” I hope you will benefit from the resources that I am sharing.

  • 21 Jul 2012 8:48 PM | Anonymous

    By Joan Runnheim Olson

    In a recent article, "Bypassing the Glass Escalator Threat," written by Robin Madell and published in The Glass Hammer, Madell shares the challenges women face moving up in the workplace. While the glass ceiling is a metaphor we've become familiar with, another threat for women is the glass escalator. The article explains that while men dominate the financial services industry, departments such as human resources and marketing tend to be female-dominated, with the executive head, more often than not, held by a man. This phenomenon is known as the glass escalator. Not only are men promoted more often than women in male-dominated fields, but also in female-dominated, including nursing and education. Reasons the author cites for this include the fact that women prefer to work on improving their contributions to the company and finding work/life balance which often results in staying in one role longer than might be good.

    Ora Shtull, author of "The Glass Elevator: A Guide to Leadership Presence for Women on the Rise," suggests the following strategies to make women promoteable:

    1) Avoid raising problems without coming up with at least one solution to propose. It's easy to complain about something, but you can increase your value when you come up with solutions to problems.

    2) Assess any gaps in your network. Widen your connections more strategically. Who do you want to connect to- perhaps an industry leader or maybe someone a level or two above you? For additional tips on building and maintaining your network, check out my special report titled Networking: Taking it to the Next Level (http://www.slideshare.net/JoanRunnheimOlson/special-report-networkingtaking-it-to-the-next-level2012).

    3) Promote yourself. Be sure others know what you're doing, how you're doing it uniquely, and it's positive impact. I encourage my coaching clients to use the "Eight Word Message" coined by the Five O'Clock Club (http://www.fiveoclockclub.com) keep those higher up apprised of their accomplishments. This technique will help you keep your career on track and improve your chances of getting ahead. Let's try putting this into action. You meet your boss's boss in the elevator and she asks, "How are you doing?" Rather than simply saying fine, you say, "Great! Now that I just finished up the ABC project ahead of schedule and under budget."

    Bottom line: If you want to climb the proverbial career ladder, try improving your communication, networking, and promotion skills.

  • 19 Jul 2012 8:54 PM | Anonymous

    By Cynthia Kivland

    “When you’re furious, you can’t be curious.” - John Gottman  As an advocate of positive psychology, I am encouraged by the recent research and emphasis on how positive moods can serve as an antidote to the negative emotions that can arise in conflict. According to Patricia Viscomi, Associate Director, Center for Conflict Dynamics (http://www.conflictdynamics.org/index.php), “by managing one’s emotions, a person can improve their chances of using constructive behavioral responses to deal with conflict”.

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