Over-Delivery to C-Suite Clients
New ideas have emerged as outplacement professionals continue to look for ways to distinguish themselves with C-Suite clients. Consider treating the initial interview with your C-level clients much like a complete medical exam. Spend ample time to get the entire history and then begin to focus on what needs to be done immediately and over time to keep your client up to date and ready for his/her next position. Think of innovative add-ons you can provide to your most senior clients: international phone cards, business cards, structured networking meetings with other senior clients, and perhaps even accountants and attorneys on call to assist if necessary. Be “high touch” at all times, especially in the early months, to cement your reputation for exceptional service to this desirable client base.

Contributed by Donna Moniot, Hudson Institute Coach, CDF

Instant Communication, Instant Information
Keeping up with the pace of communication and the expansion of methods people use to communicate, what if outplacement offered a service where the client could IM during the day to ask questions that immediately come to mind? This would appeal to the millennials who want instant information and, for all clients, provide an extra measure of security and confidence in their outplacement advisor.

Contributed by Donna Moniot, Hudson Institute Coach, CDF